The Hosted "Hospital"

Where would you prefer to be if you were very ill or seriously injured? Would you rather be in the hospital surrounded by doctors, nurses and testing apparatus or in your basement, closet or attic surrounded by dust, moisture and darkness?

When your telephone system experiences an outage or maintenance issue, when it's time for an upgrade or a new software revision, Hosted Service means that your system is in the data center constantly surrounded by technicians and testing equipment. Upgrades and software revisions happen seamlessly and let's not forget redundancy; your system is in multiple data centers so that in case of an outage you are still in business from another data center without worry.

Customer Satisfaction Surveys

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives!

We feel very strongly about this statement and our first priority is to live up to our name and this statement each and every day, for each and every customer. Whenever we visit your facilities, provide online support or sales support, we want to know that we are hitting the mark and exceeding your expectations. To that end we have designed an e-mail based survey that you will receive within days of a site visit or online support service order being processed. The survey is simple, it will only contain 3 or 4 questions, it is check box based with an optional comment field.

You can help us continue providing the very highest level of customer service by filling out the survey and sending it in by return e-mail. 

We thank you for your business and look forward to working with you to keep your organization's communications systems both hosted and on-premise the most efficient and cost effective possible.

QUALITY COMMUNICATIONS EXCELLENCE IN SERVICE SINCE 1987

Why is Software Assurance Important?

Software assurance for your telephone system is an important component of your maintenance program.

Provided by the manufacturer, Mitel or NEC depending on your system, software assurance entitles the end user to software updates and new releases usually including new features and security updates as well as fixes for known existing problems in the past software releases.

Software Assurance also includes manufacturer support for your system, when we determine that a problem you are experiencing is due to a software issue we contact the manufacturer for guidance and work with the engineering department to see if they have other reports of the same type of issue, we then determine if the manufacturer is in the process of  developing a "fix" for the problem in an upcoming release of software. If your issue is not software related the manufacturer provides support in determining where the problem lies and identifying a solution. Without software assurance the manufacturer will not provide that support.

If your software assurance is not up to date, the manufacturer may require you to purchase multiple releases of software to get to the current release and will usually charge a premium for these releases of software.

As you have realized by now, it is wise to keep your software assurance up to date and protect the investment you have made in your system, while continuing your relationship with the manufacturer so that they are ready to provide support if called upon especially in an emergency.

Keep in mind that with a hosted telephone system these updates occur transparently and automatically in most cases, saving you money and keeping your telephones running trouble free, usually at no additional cost to you.

GOOD NEWS ! YOU HAVE BEEN PAROLED !

Does working in the office feel like you are under "house arrest"?

With a Mitel Hosted telephone system through Quality Communications, feel free to leave the office on an appointment, lunch date or social engagement and never miss a beat. You can keep up with phone calls, voicemails and even e-mails when leaving the confines of your office. Your cell phone is part of the system!

When traveling you are in great shape with your hosted telephone. Internet Protocol allows you to take your office telephone to any hotel with an internet connection. Simply plug it in and every feature you have in the office you have on the road. If you frequently spend time away from the office at a vacation home or other set location, you can have a hosted telephone in place all the time as long as you have an internet connection.

Let's not forget, your cell is also part of the system, when traveling you will make calls over the internet as if you are in the office without being charged expensive wireless rates. That means that if you travel we can save you on your cell bill while you continue to use your cell phone to place and receive calls.

We can ring your hosted and cell phones individually or simultaneously on incoming calls to either number, both internal and external calls, with complete flexibility.

Let us come in and discuss this exciting, money saving technology with you ASAP. 

Click on our contact page and arrange an appointment today.

The Hosted "Hospital"

Where would you prefer to be if you were very ill or seriously injured? Would you rather be in the hospital surrounded by doctors, nurses and testing apparatus or in your basement, closet or attic surrounded by dust, moisture and darkness?

When your telephone system experiences an outage or maintenance issue, when it's time for an upgrade or a new software revision, Hosted Service means that your system is in the data center constantly surrounded by technicians and testing equipment. Upgrades and software revisions happen seamlessly and let's not forget redundancy; your system is in multiple data centers so that in case of an outage you are still in business from another data center without worry.

Have your office phones ever been

 down?

Never again with a Mitel hosted 

solution through Quality 

Communications!

A traditional premise based system may seem like a cost effective way to keep control of your phone system. In truth it is riskier, probably more expensive and keeps you from taking advantage of  features that make your company and employees more productive, accessible and effective.

Ever Miss A Phone Call Because Your Phone Lines / Carrier Services Were Out?

When your phone lines or Internet service are down you miss calls and are unable to connect to the outside world which for most businesses today is as good as being out of business. Now there’s a solution! With Mitel hosted VoIP from Quality Communications there are no more phone lines to rely on, If your Internet service is down, calls are still answered by your personal Automated Attendant recording and/or automatically routed to your cell phone or any other phone in the world.

Built-in Disaster Recovery

In the event your office experiences a disaster and has to be vacated, take your phones with you.  Simply plug your Mitel VoIP phones in anywhere that has Internet service and it’s just like you’re back in the office again.  You can have phones at multiple locations such as remote offices, home offices, hotel rooms, etc. 

Get New Business Phones and Save Money Too!

Get rid of your expensive phone lines and start saving money today.  Keep your phone numbers, switch to Mitel hosted VoIP and get new VoIP phones.  One low monthly payment covers it all including local calls, long distance calls to the US and Canada, free on-site installation and training, free software upgrades, and more….It’s that simple. 

Service Is Provided 24/7

A staff of technicians will be monitoring, servicing and upgrading your system at multiple data centers 24 hours a day, 7 days a week providing you with the most reliable service possible. If a data center goes down, your service continues seamlessly from one of Mitel’s multiple redundant data centers.

MITEL MiCloud Business Editorial Review

Mitel is an affordable yet feature-rich VoIP solution for businesses of any size seeking a hosted VoIP phone system. Their service is reliable and secure, making them a prime option for organizations looking for a no-fuss system. Plus, they also offer different plans through their MiCloud Office and MiCloud Business solutions that are sure to fit any and every business. Mitel has been working with small to medium sized businesses for over 30 years and has developed its own VoIP technology. Many competitors use third-party technology, but Mitel uses its own system built from the ground up.

Personal Touch

Mitel takes care of their customers right from the start with their onsite installation and training. A Mitel employee is deployed to your business to install hardware, configure settings, and familiarize employees with the new phone network’s set of features. For the first three days of new service, a Mitel employee is assigned to your business for personal tech support. After the initial period, Mitel’s renowned customer support can help with any further issues.

MiCloud Business

Mitel offers two different plans within their Business solutions: Business Lite and Business Advanced. Both plans aim at delivering more productivity and better customer service through a simple and secure solution. Their hosted PBX phone system that allows users to work remotely as if they were in the office with their colleagues. They also allow mobile device integration, online feature administration, and the ability to modify service as your company grows. There are a number of Mitel applications available to consumers as well, such as MiCloud Call Recording, MiCloud Video Collaboration, and more. 

MiCloud Office

Mitel also offers other SMB VoIP solutions through MiCloud Office. These plans are millennial-focused, providing the mobility tools and cloud features that today's business needs. The plans also come with a host of included features and CRM integrations that help to increase productivity and efficiency. Plus, employees can work from anywhere with MiCloud Office, accessing the network from either a mobile device or a remote home office. Choose from either the Office Essential, Office Premier, or Office Elite plans depending on your needs and price point.