Tuesday, August 29, 2017


Does working in the office feel like you are under "house arrest"?

With a Mitel Hosted telephone system through Quality Communications, feel free to leave the office on an appointment, lunch date or social engagement and never miss a beat. You can keep up with phone calls, voicemails and even e-mails when leaving the confines of your office. Your cell phone is part of the system!

When traveling you are in great shape with your hosted telephone. Internet Protocol allows you to take your office telephone to any hotel with an internet connection. Simply plug it in and every feature you have in the office you have on the road. If you frequently spend time away from the office at a vacation home or other set location, you can have a hosted telephone in place all the time as long as you have an internet connection.
Let's not forget, your cell is also part of the system, when traveling you will make calls over the internet as if you are in the office without being charged expensive wireless rates. That means that if you travel we can save you on your cell bill while you continue to use your cell phone to place and receive calls.

We can ring your hosted and cell phones individually or simultaneously on incoming calls to either number, both internal and external calls, with complete flexibility.

Let us come in and discuss this exciting, money saving technology with you ASAP. 

Click on our contact page and arrange an appointment today.

Thursday, August 10, 2017

Mitel to Go Big in CPaaS Market with ShoreTel Acquisition

From Channel Partners:

Watch out Cisco, Vonage and RingCentral: Mitel soon will be poised to take on the communications platform-as-a-service (CPaaS) market equipped with ShoreTel’s Summit platform.

That’s one of the key benefits Mitel will gain from its $430 million acquisition of ShoreTel, said Raul Castanon-Martinez, 451 Research’s senior analyst of enterprise mobility. The acquisition was announced last Thursday.

“[ShoreTel ‘s Summit CPaaS platform] will allow Mitel to catch up with Vonage, which acquired Nexmo last year, and Cisco, which acquired Tropo a few years ago and integrated it into the Spark platform,” he said. “Its expansion into CPaaS will be a significant growth opportunity for Mitel. This is a key trend in the UCaaS space: providing modularity and integration for clients to embed communications services into their applications and services. This will help Mitel catch up with the likes of Cisco, Vonage and RingCentral.”

Continue Reading on the Channel Partners Website>>>

Wednesday, February 15, 2017


If you think your company is a good candidate for Voice over IP, an increasingly popular and effective way to save money on your telephony costs, you are probably already familiar with the concept. The benefits of pushing all of your voice, video and teleconferencing through the Internet include cost savings due to falling broadband pricing, ease of access and the ability to operate through an encrypted VPN connection for better security and control.

A hosted phone system takes the premise based equipment out of your computer room, equipment closet, or in the case of smaller organizations, basement, damp storage room or other unsuitable environment, and places it in a data center. In fact it places it in multiple data centers strategically designed to provide redundancy and eliminate failure. The connection between the phone on your desk and the "system" now goes through your broadband connection to the data center, in fact it goes through any Internet connection. Your telephone has an IP address just like your laptop, cellphone or tablet which incidentally are all components on the system, this means that you can unplug the phone from your desk and take it with you anywhere that you can connect to the Internet and plug it in and it operates the same as if it were on your desk.

So now a little about "WHY MITEL":

Mitel powers 2 billion connections every day, Mitel currently supports upwards of 1.6 million subscribers, almost a quarter of all global cloud users and nearly twice the number of their nearest competitor.

With a Mitel hosted solution you are dealing with one provider from end to end. Mitel manufactures the telephones and has 40 years of experience doing so. Mitel manufactures the system that resides in the data centers, Mitel wrote the software, owns and operates multiple data centers strategically located across the country and controls research and development. With other hosted solutions you will find a telephone manufactured by one company connected to a system that was manufactured by another company running software by yet a third party and support contracted out to a data center. That scenario can lead to an awful lot of finger pointing in the event of a problem or service interruption.

Now lets examine the benefits of a hosted solution versus premised based equipment from a service point of view; with premise based equipment the responsibility for maintenance usually falls to your already overworked IT department. The cost of this service must be covered by your organization with a service agreement or risky "time and material" based repairs. When your system is hosted there are technicians in the data center around the clock monitoring, repairing and upgrading the system as necessary.

Also remember that with a premise based system you must purchase "room for expansion" that you will not use for some period of time and when you do use it that will mean it's time for another expansion. With a hosted system you use only what you need and pay for only what you use and that is always the best way to go!

Contact us for more information.....................

Thursday, February 9, 2017

Good Morning from Quality Communications,
We’ve some VERY EXCITING news to share with you this morning!
The results are in. As many of you know, we reach out to you, our customers, asking for your honest opinion about how we are doing. We are always looking for ways to improve our service.
A whopping 88% of our survey respondents were either VERY or EXTREMELY Satisfied. Equally as impressive: 86% of our customers would recommend our company to a friend or colleague.
While these are impressive numbers, reflective of our commitment to customer satisfaction, we will continue to work to bring these numbers even higher. For those who participated in our survey, I thank you. Your feedback is critical to us.
For those new to the Quality Communications family, within a few days of Quality Communications providing on-site or remote support, you will receive a customer satisfaction survey by e-mail. Your feedback helps us to continue to refine the quality of our services to you. Surveys take under a minute to complete, and I read every one personally.
I invite you to reach out to me directly as well.

Anthony F. DiPilla, President 

Monday, February 6, 2017


Customer satisfaction survey results for January are in. Quality Communications scored 77.78% “extremely satisfied” 11.11% “very satisfied” 11.11% “somewhat satisfied” with the service and support we provided in January. Quality scored 86% of our customers would recommend Quality to a friend or colleague. Thank you to our customers who responded to our survey. The survey takes less than one minute to complete.
To our customers who have yet to respond; help us provide better service by responding with positive or negative comments.

Customer satisfaction survey results for January are in. Quality Communications Hosted Services scored 71.43% “extremely satisfied” 28.57% “very satisfied” with the service and support we provided in January. Quality scored 83% of our customers would recommend Quality to a friend or colleague. Thank you to our customers who responded to our survey. The survey takes less than one minute to complete.
To our customers who have yet to respond; help us provide better service by responding with positive or negative comments.

Wednesday, January 18, 2017

Mitel Enhances the Reliability of Cloud-Based Business Communications and Collaboration Services

Partnership With VeloCloud Improves Network Performance Through Software-Defined Wide Area Networking and Provides 3X Times Cost Savings Over Traditional WANs

  • Steers business-critical traffic to highest performing paths with SD-WAN technology
  • Optimizes the performance of voice and video with assured service quality
  • Provides three times the savings of a traditional WAN with reduced IT maintenance
Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in real-time business, cloud and mobile communications, announced today MiCloud Edge, a new networking solution that increases the performance and reliability of business communications, while streamlining network management and providing three times the cost savings of a traditional WAN.
Heavy traffic or high bandwidth usage can lower quality for even the fastest, most robust Internet connection. MiCloud Edge, powered by Software-Defined Wide Area Network (SD-WAN) technology from VeloCloud™, lets companies of all sizes maximize bandwidth resources to provide optimal service quality for voice and video applications. SD-WAN enables  businesses to prioritize their applications and instanteously detect the highest quality connectivity path.
MiCloud Edge also makes network management easy, even for companies with multiple locations. New offices or branches can be mobilized within minutes. Simplified configuration options then monitor and control them from a centralized, cloud-based location. Compared with traditional circuits, which require onsite maintenance, MiCloud Edge further offers cost savings by minimizing the need for IT staff at each office and allows most companies to scale back the use of multiprotocol label switching and other expensive circuits. MiCloud Edge is currently available for sale in North America.
"SD-WAN has already become a differentiator for cloud providers because it gives companies the ability to quickly connect all their locations, maximize bandwidth, gain deeper insight into network performance and receive continuous repair of degraded links," said Dave MichelsEnterprise Communications Analyst, Buffalo Communications. "As a result, companies get higher quality communications overall while lowering costs by reducing the use of expensive MPLS circuits and avoiding system upgrades."
"Even with the highest performing communications and collaboration tools, businesses require a reliable and consistent network powering them," said Jon Brinton, EVP and President, Mitel Cloud Division. "MiCloud Edge simply and cost-effectively transforms network reliability, delivering professional-grade cloud communications and ensuring business-critical applications are always prioritized."
Important Facts
Related Materials
  • Download a free copy of the "Cloud Communications for Dummies" eBook.
  • Find out how team collaboration software can make your business more productive and reduce email by an average of 40 percent.

The Hosted "Hospital"

Where would you prefer to be if you were very ill or seriously injured? Would you rather be in the hospital surrounded by doctors, nurses and testing apparatus or in your basement, closet or attic surrounded by dust, moisture and darkness?

When your telephone system experiences an outage or maintenance issue, when it's time for an upgrade or a new software revision, Hosted Service means that your system is in the data center constantly surrounded by technicians and testing equipment. Upgrades and software revisions happen seamlessly and let's not forget redundancy; your system is in multiple data centers so that in case of an outage you are still in business from another data center without worry.